We at Gamma provide a high class work environment supported by cutting-edge technologies. This enables them to provide high quality service to our clients.
Our contact centre is equipped with up-to-date hardware devices through which we stay connected with our clients 24 X 7. Our delivery centres are supported by power back up and our own captive generators that help us to remain active during power outages.
High availability Servers : HP DL 380 Generation 9 with Online replication from Primary to secondary servers.
Fiber connectivity from multiple telecommunication vendors for PRI and Leased Lines
Predictive Dialer : Genesys and Interdialog.
IVR : Interdialog.
Call Recording : Genesys & Interdialog.
Regular data backup on EMC storage server.
Dual Power backup through UPS & Generator for total premises.
Headsets & Telephones of Telekonnectors, Plantronics, with noise cancellation capabilities.
Imaging & Workflow : Intellect SEEC.
Fully wired 1500 workstations spread across 3 locations across India.