Companies across the world are challenged with issues related to rapidly changing technology, increasing operational cost and higher customer expectation.
The increased demand for internet-based devices and state of art technology products is making it challenging for them to provide customer-focused, world-class services and so that they can focus on their core strength - improving and innovating their support processes to build much needed competitive advantage.
Gamma helps bring in this differentiation through world-class product support services, and swift trouble-shooting and problem resolution, helping them enhance their service levels and drive customer satisfaction.
Consumer Hardware / Product Support Services.
Technical Support Services.
L1, L1.5 and L2 tech support services.
Remote Diagnostic Services.
Set-up and Configuration.
Product Testing, Bug Fixing, and patch Management.
Service pack and Database Upgrades.
Warranty Management/ RMA.
Engineer Dispatch Management.
IT Support Services.