Companies across the world are challenged with issues related to rapidly changing technology, increasing operational cost and higher customer expectation

Technical Support

Companies across the world are challenged with issues related to rapidly changing technology, increasing operational cost and higher customer expectation.

The increased demand for internet-based devices and state of art technology products is making it challenging for them to provide customer-focused, world-class services and so that they can focus on their core strength - improving and innovating their support processes to build much needed competitive advantage.

Gamma helps bring in this differentiation through world-class product support services, and swift trouble-shooting and problem resolution, helping them enhance their service levels and drive customer satisfaction.

Gamma’s Services Include

Consumer Hardware / Product Support Services.

Installation/Configuration Support.

Product Registration/Activation.

Technical Support Services.

L1, L1.5 and L2 tech support services.

Remote Diagnostic Services.

Set-up and Configuration.

Product Testing, Bug Fixing, and patch Management.

Triage Support.

Service pack and Database Upgrades.

Warranty Management/ RMA.

Engineer Dispatch Management.

IT Support Services.

System Management.

Account Management.

Inventory Management.