Retail Industry is going through an immense volatility phase. Some critical success factors are – speed of decision making, focus on alliances and enhanced focus on listening to customer’s voice. With advancements in technology and associated changing purchase behaviour of shoppers, retailers and commerce companies need all available time to focus on mission-critical tasks.
Gamma is an expert IT-BPM service provider and delivers key Retail BPM Support Services. Partnering with us will enable your business to focus on building core capabilities with the assurance that your business partner Gamma’s processes are delivering the desired results.
Gamma provides BPM support services for Retail companies across the spectrum: retailers, internet / commerce retailers, catalog and mail order companies, consumer product companies, direct response marketers, loyalty program companies, grocery store chains, hypermarkets, luxury retailers, multibrand outlets, general merchandise stores, specialty stores, department stores, warehouse retailers, discount retailers, chain stores, multinational retailers, and others.
Gamma’s Service offering includes :
Order Punching / Cancellation / RTO.
Query, Request & Complaint Management.
Cash on Delivery Verification.