At Gamma we understand the importance of quality, we have a separate department for quality and training. Gamma Quality Assurance practice is multi pronged with a range of tools being used to consistently measure operational and organizational quality. Steered by the corporate credo of being a “Top Quality provider of Customer Interaction Services”, Gamma has well established, effective quality measures woven into every step and stage of its operations.
With an efficient ratio of a quality expert to team members, complete control is maintained over service level standards. Add to this, usage of Six Sigma methodologies that result in continuous process improvement and you have a company with 100% quality orientation.
At the operational level, we have well-established customer feedback and performance monitoring processes, and continuously track our processes for CTQ (Critical to Quality) and CTP (Critical to Production) adherence as detailed. We design and drive service improvement plans where necessary to ensure reliable processes. For evaluation of our business process associate we give forty percent of weight age to their quality scores.
We place a great deal of importance on the customer’s quality perspective and incorporate customer requirements and feedback as part of the definition and evaluation phases of initiatives.