Businesses today operate in a dynamic and complex environment Insurance sector is no exception to this


Businesses today operate in a dynamic and complex environment. Insurance sector is no exception to this; they are also experiencing substantial change. The major factor influencing this is the regulatory norms and changing market drivers.

Competition in the insurance sector has given rise to various operational challenges such as improving turnover ratios and their activity along with establishing a pricing model that remains competitive. Business Process Management (BPM) services have enabled Insurance companies to drastically reduce their operating expense and to streamline their back office operations. BPM outsourcing also facilitates the insurance company to carry out their daily functions by forming a robust foundation of profitability and growth.

Insurance companies leverage BPM services for different aspects of their operations which include policy servicing, claims handling and underwriting to various other systems which reinforce those functions.

Gamma, with over a decade of experience in the BPM Industry has partnered with many insurance companies in India to enhance their customer support services and operational excellence.

Analyzing existing customer profiles.

Running concurrent marketing programs for various products.

Cross sell, up sell and top up solutions through structured outbound calling.

Customer Relationship Management

Financial Adviser / Agency Administration.

Policy underwriting.

Policy Administration.

Claims Management.

Back Office Processing

Prompt and result oriented customer service.

Customer Query Management and Resolution.

Customer Complaints Resolution.

Email Management.

Customer Service

New acquisitions.

Lead generation.

Field conversions.

Customer Acquisition

Calling and Field based collections.

Agency Management.

Customer retention based on Analytics & Segmentation.

Dispute Resolution to enhance Retention.

Billing & Re-Instatement